Same day delivery:
If you order by 4:00 pm Malta time zone GMT +2hours, we can typically deliver the flowers the same day by not later than 8:00 pm > Monday through Sunday. For same day service on Sunday please order by 10.00 am.
We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on confirmed orders. You many request a time frame in the special instruction box ((AM.”6.30am-1pm”//PM.”1.30pm-8pm”))when ordering or you can send us an e-mail with your specific time frame at: firstname.lastname@example.org, and we will do our best to accommodate your request,Important that for requested time frames you allow (+3hours).
Normal delivery times are 6.30am-8pm daily. During seasonal events such as Valentine’s Day and Mother’s Day we offer extended hours and delivery times, call to verify.
If the recipient’s address is incorrect and delivery was attempted to the address, there is a €10.00 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Recipient is not available:
Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbour or colleague at work. If none is available an authorised representative from sunflowerfloraldesigns.com will contact the sender by phone or E-mail to arrange for pick-up or re-deliver at an extra cost of €5.00.
These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. In any case we do not reach you by phone we will send you an e-mail awaiting further instructions. Funeral ceremony times usually start at 8:00 am or at 2:00 pm (+/0:30 minutes) from Monday to Friday and at 9:00am or 4pm on Saturday – For flowers delivered to church where funeral ceremony will take place: include church name, locality & exact time the ceremony starts in the special instruction box. -For Delivery to Mortuary room please specify in the special instruction box which: Hospital and exact time funerary vehicle will leave the Mortuary room. (Usually approx 1:00 hour before Funeral ceremony starts)
Cancelling or Changing an Order:
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process, en-route or delivered. To cancel or change an order that has not been processed call(+356) 21896165 advise us immediately and place your order on hold. All changes or cancellations must be sent from the same e-mail you have processed your payment. Cancellation are non cash redeemed instead a one year voucher is issued on recipient name.
Recipient refusal of delivery:
If the recipient refuses to accept a delivery, the sender will be held fully liable for the cost of the gift.
Request to leave item at door:
The customer assumes all liability for requests to leave flowers and/or sundry item such as a vase or basket. We highly discourage special instructions requesting delivery to a doorstep or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
Recipient may be contacted:
In some cases a representative from sunflowerfloraldesigns.com contact the recipient to ensure s/he will be at the requested address to accept the delivery. ( Government offices, schools or restricted access addresses)
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order, all messages and data provided within order provided by the sender are kept confidential. If message field is kept blank we assume that recipient is anonymous.
Fresh Flowers & Gifts
In some cases flower blooms may be delivered closed such as “Lilies, tulips and gladiolus”, which is an advantage for the recipient since the flowers vase life lasts longer.
We offer gifts and wine to add to your order. In some cases some items may differ from the same photo such as softoys and spirits. Recipient under 18 are not allowed to order and spirits provided by sunflower floral designs and is not responsible for any fraudulent.